Effective Date: 16 July 2026
At Natuurlik, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name
- Email address
- Mobile number
- Delivery address
- Billing information (where applicable)
- Order history
- Communications you send to us
We may also collect limited technical information such as your IP address, browser type and device information to help improve the performance and security of our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Communicate with you regarding your order
- Respond to enquiries and customer support requests
- Improve our products and website
- Comply with legal and regulatory obligations
We will only use your information for the purposes for which it was collected.
3. Payment Information
Payments are processed securely through our authorised payment provider.
Natuurlik does not store or have access to your debit or credit card details.
4. Sharing Your Information
We respect your privacy and will never sell your personal information.
We may share limited information only with trusted third parties where necessary to operate our business, including:
- Payment service providers
- Courier and delivery companies
- Website hosting and technical service providers
These providers receive only the information necessary to perform their services.
5. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you information about new products, promotions or updates.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
We will not send marketing emails unless you have chosen to receive them.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
You can manage or disable cookies through your browser settings, although doing so may affect certain website functionality.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse or disclosure.
While no online system can guarantee absolute security, we continually strive to protect the information entrusted to us.
8. Your Rights
In accordance with POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw consent where processing is based on your consent
- Object to certain types of processing where applicable
To exercise any of these rights, please contact us using the details provided below.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page together with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on this website.